Terms and conditions

 

8COM Beauty – Terms & Conditions (GCC & MENA)

English Version

1. Definitions

For the purposes of these Terms & Conditions:

  • “8COM Beauty”, “we”, “us”, “our”: the operator of the online store and customer services under the brand 8COM Beauty.
  • “Customer”, “User”, “you”: any person who accesses the website or purchases products from the Store.
  • “Consumer”: a natural person purchasing for personal, family, or non-commercial use.
  • “Store / Website”: the 8COM Beauty website, customer account area, checkout pages, and any official digital channels used to sell products.
  • “Products”: cosmetics, skincare, haircare, fragrances, and beauty-related products offered for sale by 8COM Beauty.
  • “Policies”: the supporting policies incorporated into these Terms, including:
    • Shipping Policy
    • Returns & Refunds Policy
    • Warranty Policy (Cosmetics)
    • Privacy Policy
    • Payment & Billing Policy (if published)

 

2. Acceptance of Terms

By accessing the Store, creating an account, or placing an order, you confirm that you:

  • have read and understood these Terms;
  • agree to comply with them; and
  • have the legal capacity to enter into a binding agreement.

If you do not agree, please stop using the Store.

3. Eligibility

You must be legally able to purchase in your country. If you are under the legal age required, you may use the Store only with a parent/guardian’s consent.

4. Intellectual Property

All content on the Store (including designs, logos, images, videos, text, product descriptions, layout, and software) is owned by or licensed to 8COM Beauty and is protected by applicable laws.

You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission.

5. Product Information & Availability

We aim to provide accurate product descriptions and images, however:

  • colors may appear different depending on screens and lighting;
  • packaging may change by manufacturers;
  • stock availability may change at any time.

We reserve the right to update product information, prices, and availability without prior notice.

6. Orders & Order Confirmation

  • Your order becomes confirmed once payment is successfully completed and you receive an order confirmation email/message.
  • We may cancel or refuse any order where we reasonably suspect fraud, misuse, or policy violation.

7. Pricing, Payments & Currency

  • Prices are shown at checkout before payment.
  • Accepted payment methods are those displayed at checkout through our authorized payment providers.
  • We do not guarantee availability of Cash on Delivery unless explicitly shown at checkout.
  • Payment processing may involve third-party providers; you agree to their payment terms where applicable.

8. Shipping & Delivery (GCC & MENA)

Shipping times, carriers, duties, taxes, and delivery rules are governed by our Shipping Policy, including:

  • processing timelines.
  • estimated delivery windows to GCC and MENA;
  • tracking.
  • failed delivery, address errors, and refusal of delivery.
  • customs duties/taxes (if any) and responsibility.

9. Customs, Duties & Import Rules

For GCC and MENA destinations (including Egypt), local customs authorities may impose duties/taxes or require additional information.
If the shipment is refused, uncollected, or returned due to unpaid duties or missing customer information, refunds (if applicable) may be subject to deductions for shipping/return shipping and carrier fees.

10. Returns, Refunds & Exchanges

All returns and refunds are governed by the Returns & Refunds Policy, including:

  • eligibility time limits;
  • hygiene restrictions for cosmetics;
  • return condition requirements;
  • refund method and timelines.

11. Warranty (Cosmetics)

Cosmetics warranty matters are governed by the 8COM Beauty Cosmetics Warranty Policy, including:

  • manufacturing defects;
  • shipping damage;
  • wrong or missing items;
  • reporting deadlines (e.g., 24 hours for visible damage).

12. Customer Responsibilities

You agree to:

  • provide accurate shipping and contact details;
  • keep your account credentials secure;
  • follow product usage and storage instructions;
  • promptly report issues within the deadlines stated in our policies.

13. Prohibited Activities

You must not:

  • misuse the Store or attempt unauthorized access;
  • use bots/scraping tools without permission;
  • submit false claims or abuse refund/warranty processes;
  • post illegal, offensive, defamatory, or misleading content;
  • violate any applicable laws in your country.

We may suspend access or take legal action where appropriate.

14. User Content (Reviews & Comments)

If reviews or comments are enabled, you agree that:

  • content must be truthful, respectful, and lawful;
  • you must not post private data, hate speech, or harmful content.

We may remove any content that violates these Terms.

15. Submissions (Suggestions & Ideas)

Any suggestions you send (ideas, improvements, feedback) are non-confidential and may be used by 8COM Beauty without compensation unless prohibited by law.

16. Service Management & Changes

We may:

  • modify the Store features;
  • update content;
  • suspend the Store temporarily for maintenance;
    without liability to the extent permitted by law.

17. Termination

We may suspend or terminate accounts that violate these Terms or policies, including suspected fraud or repeated abuse.

18. Disclaimer

The Store and services are provided “as is” and “as available”, to the maximum extent permitted by law.
We do not guarantee uninterrupted operation or error-free content.

19. Limitation of Liability

To the maximum extent permitted by law, 8COM Beauty shall not be liable for indirect or consequential losses.
Nothing in these Terms limits liability that cannot be excluded under applicable consumer protection laws.

20. Indemnity

You agree to indemnify 8COM Beauty from claims resulting from your violation of these Terms, misuse of the Store, or unlawful actions, to the extent permitted by law.

21. Data & Privacy

Your personal data is processed according to our Privacy Policy.
You are responsible for keeping your own records and order confirmations.

22. Electronic Communications

You consent to receiving communications electronically (email/SMS/website notifications) and agree that electronic records satisfy legal communication requirements where permitted.

23. Governing Law & Disputes (GCC & MENA)

These Terms are intended to comply with consumer protection standards applicable across GCC and MENA.
Disputes should first be resolved through customer support in good faith. If unresolved, disputes may be handled by the competent authority/court as applicable to the customer’s destination country, subject to mandatory consumer rights.

24. Corrections

We may correct errors in product descriptions, pricing, availability, or other content at any time. If an error impacts an order, we may contact you with options (confirm, revise, or cancel/refund).

25. Invoicing

Where available, invoices are issued electronically and sent to the registered email after order confirmation or shipment, depending on operational flow and destination requirements.

26. Contact Us

Customer Support: support@8combeauty.com
Legal (if applicable): legal@8combeauty.com
(You may add your UK address and any local GCC contact details if you publish them.)