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Shipping & Delivery Policy

Official policy governing the relationship between 8COM Beauty and its customers regarding shipping and delivery

1. Shipping Policy Overview

Thank you for choosing 8COM Beauty for purchasing your favorite products.
This policy aims to clearly outline shipping procedures, timelines, costs, customer rights, and obligations during the delivery process from our warehouses in the United Kingdom and the European Union to all Middle East and GCC countries, ensuring a safe and reliable delivery experience.

2. Order Processing Time

• Orders are processed and prepared within 1–2 business days before being handed over to the shipping carrier.
• Processing times may be extended during promotional periods or high logistical demand.
• A confirmation notification will be sent once the order moves to the shipping stage.

3. Estimated Shipping Time by Country

Shipping duration depends on the destination country and carrier:

Delivery times are estimates and may vary due to customs clearance procedures and local factors.

4. Shipping Carriers

• We work with trusted international and local carriers, including DHL, Aramex, UPS, DPD, and FedEx.
• The carrier is selected based on shipment weight, product nature, and destination.
• A tracking number will be provided once the order is handed over to the carrier.

5. Shipping Fees

• Shipping fees are calculated automatically at checkout based on weight, destination, and shipping method.
• Additional charges may apply for oversized, heavy, or sensitive products.
• The final shipping cost is clearly displayed before completing payment.

6. Taxes & Customs Duties

• Some countries may impose customs duties or local taxes upon delivery.
• Any such charges are fully borne by the customer.
• Refusal to pay customs duties may result in:
• Return of the shipment to the sender
• Deduction of outbound and return shipping costs from any applicable refund

7. Shipment Tracking

Orders can be tracked through:

• The tracking link sent via email
• The customer account dashboard on the store
• Contacting Customer Support for assistance

8. Delivery & Receipt of Shipment

Customers are responsible for:

• Ensuring the accuracy of the delivery address and phone number
• Being available or authorizing someone to receive the shipment
• Collecting the shipment within the carrier’s holding period

Failure to receive the shipment may result in return and deduction of shipping costs prior to any refund.

9. Damaged or Missing Items Upon Delivery

Issues must be reported within 24 hours of delivery by providing:

• Clear photos and videos of the damage or missing items
• Order number and tracking number

Based on the case, one of the following will be applied:

• Replacement
• Full refund
• Free re-shipment

10. Tracking Issues or Unusual Delivery Delays

If no tracking updates appear for 14 business days:

• An immediate investigation will be opened with the carrier
• If the shipment is confirmed lost, the customer may choose:
• Free re-shipment, or
• Full refund

 

 

 

11. Returned Shipments Due to Customer Error

In cases of:

• Incorrect address
• Refusal to accept delivery
• Failure to pay customs duties

❌ The customer bears all shipping and related costs.

12. Important Guidelines Before Shipping

• Ensure address details are correct
• Provide a valid and reachable contact number
• Review order contents carefully before shipment

8COM Beauty is not responsible for delays or loss caused by incorrect customer information.

13. Force Majeure

Shipping services may be temporarily affected by events beyond our control, such as:
Natural disasters, pandemics, governmental decisions, border closures, or transportation disruptions.
In such cases, delivery timelines may be extended without additional compensation.

14. Shipping Policy Updates

8COM Beauty reserves the right to amend this Shipping Policy for operational or logistical reasons.
Customers will be notified of material changes via:

• Email
• The Policies page on the website

Continued use of the store constitutes acceptance of the updated policy.

15. General Provisions

• This policy is governed by the local laws of the destination country.
• If any provision conflicts with local law, the law shall prevail without invalidating the remaining policy.
• Customers are advised to review this policy alongside:
• Return & Refund Policy
• Payment Policy
• General Terms & Conditions

16. Support & Contact Information

Our Customer Support Team is always available to assist you.

Email: support@8combeauty.com