Return and Refund Policy

 

8COM Beauty – Returns & Refunds Policy

14-Day Return Policy
UK/EU & International Destinations, including GCC/MENA
Last Updated: August 2026

We hope you love your 8COM Beauty products. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, products must be:

  • Unopened and unused
  • In their original packaging
  • In a re-saleable condition
  • Returned with all seals, labels, protective packaging and cellophane intact

For hygiene and safety reasons, we cannot accept opened, used or unsealed cosmetics, skincare, haircare, fragrances or personal-care products for change-of-mind returns where the product is not suitable for return once unsealed.

This does not affect your statutory rights.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, leaking, incorrect or not as described, please contact our Customer Support team as soon as possible.

Please include your order number and, where possible, photographs of the product and packaging so we can resolve the issue quickly.

Where the product is faulty, damaged or incorrectly supplied, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

Allergic Reactions

If you experience an allergic or adverse reaction to a product, please stop using it and contact our Customer Support team.

We may ask for details about the product, batch number and reaction to help us investigate the matter.

How to Return

To request a return, contact:

Please provide your order number, the product you wish to return and the reason for return.

Our team will provide you with the appropriate return instructions.

Please do not send products back without following the return instructions, as this may delay your refund.

We recommend keeping your proof of postage and tracking information until your return has been completed.

Return Shipping

For change-of-mind returns, customers are responsible for the return shipping cost where permitted by applicable law.

If your product is faulty, damaged, incorrect or not as described, 8COM Beauty will cover the appropriate return cost where required.

International return shipping instructions may vary depending on the destination.

Refunds

Once your return has been received and checked, we will process your refund to the original payment method.

We aim to process eligible refunds promptly and within the timeframe required by applicable consumer law.

After the refund has been issued, your bank or payment provider may take additional time to show the funds in your account.

Free Gifts & Promotional Items

If your order included a free gift or promotional item linked to the returned product or qualifying purchase, the free gift may also need to be returned.

If the applicable free gift is not returned, we may adjust the refund where permitted by law and the promotional terms.

International Orders

Our return policy applies to eligible international orders, subject to local laws, product restrictions and hygiene requirements.

Customers may be responsible for return shipping costs for change-of-mind international returns.

Where mandatory consumer laws in your country provide additional or stronger rights, those rights will apply.

Important Information

We cannot accept change-of-mind returns for products that have been opened, used, damaged after delivery or are otherwise not in a re-saleable condition where the applicable hygiene exception or our voluntary returns conditions apply.

Personalised products and other products legally excluded from cancellation or return may also be non-returnable.

Nothing in this Returns & Refunds Policy excludes, restricts or limits your statutory consumer rights.

Customer Support

If you have any questions about a return, refund or damaged product, please contact:

8COM Beauty Customer Support
Email: support@8comstores.com