Return and Refund Policy

8COM Beauty – Returns & Refunds Policy 

(UK/EU + GCC/MENA Destinations) 

English Version 

1) Policy Introduction 

Thank you for shopping with 8COM Beauty. This Returns & Refunds Policy explains how returns, exchanges, cancellations, and refunds are handled for orders delivered to UK/EU and GCC/MENA destinations. 

This policy does not limit any mandatory rights you may have under applicable consumer laws in your country. Where local law grants stronger customer rights, those rights remain protected. 

This policy must be read together with the following resources: 

  • Shipping Policy 

  • Cosmetics Warranty Policy 

  • Terms & Conditions 

  • Privacy Policy 

  • Payment & Billing Policy (if applicable) 

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2) Return Eligibility Period 

You may request a return within 30 days from the date you receive your order, subject to the conditions below. 

To be eligible: 

  • The product must be unused, unopened, sealed, and in its original packaging 

  • All labels, seals, batch/lot codes must remain intact 

  • You must provide order number / invoice / proof of purchase 

  • You must provide the tracking number (if a return shipment is initiated) 

We may reject returns if the product is opened, used, damaged by misuse, missing key components, or not in re-saleable condition. 

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3) Hygiene & Cosmetic Product Restrictions 

Because cosmetics are personal care and hygiene items: 

  • Opened or used cosmetics, skincare, haircare, and fragrance products are generally non-returnable, unless: 

  • the item is defective, or 

  • it arrived damaged, leaking, wrong, or missing. 

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4) Refund Process 

Once the returned product is received and inspected: 

  • We will notify you whether the return is approved or rejected. 

  • If approved, the refund will be issued to the original payment method. 

Refund timeframe: 

  • Refund processing: 2–14 business days after approval 

  • Bank/payment provider posting time may vary and is outside our control. 

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5) Return Shipping Costs 

Return shipping responsibility depends on the reason: 

A) 8COM Beauty covers return shipping (where applicable) if: 

  • You received the wrong product 

  • The product is not as described 

  • The product arrived damaged, leaking, or defective 

  • There is a missing item in the package 

  • The product has a verified fault within the eligible reporting period 

In these cases, we may arrange a pickup or provide a return label through approved carriers. 

B) Customer covers return shipping if: 

  • You changed your mind 

  • You requested an exchange without defect 

  • The product was damaged due to misuse 

  • The return request is outside the 30-day period (unless covered by warranty/mandatory law) 

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6) If You Received the Wrong Product 

If the delivered item is not what you ordered: 

  • We will arrange return collection (where available) at no cost to you. 

  • After verification, you may choose: 

  1. Replacement with the correct item (subject to availability), or 

  1. Full refund within 15 days of approval. 

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7) Damaged or Missing Items on Delivery 

If your order arrives: 

  • damaged / broken, 

  • leaking, 

  • missing an item, 

You must report within: 

  • 24 hours for visible damage/leakage and provide photos/videos. 

After review, we may offer: 

  • replacement, 

  • reshipment, 

  • or full refund. 

Late reports may be rejected if verification becomes impossible. 

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8) Defective Products (Cosmetics) 

A) Within the first 30 days 
If the item is defective (verified) and meets hygiene rules, you may choose: 

  • replacement, or 

  • full refund. 

B) After 30 days 
Cosmetics do not follow “repair” warranties. Where applicable, we follow: 

  • manufacturer guidance (if a manufacturer warranty exists), and/or 

  • local mandatory consumer rules for the destination country. 

Not considered defects (non-returnable): 

  • dissatisfaction with shade/scent 

  • allergic reaction/sensitivity 

  • damage due to misuse, heat, poor storage, contamination 

  • normal settling/texture behavior within brand standards 

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9) Order Cancellation Policy 

A) Before shipping (processing stage) 

  • You may cancel the order if it has not been shipped. 

  • If no tracking number is issued, a refund is processed minus payment gateway fees (if applicable). 

B) After shipping 
If the order has already shipped: 

  • refunds (if applicable) may be subject to deductions for: 

  • outbound shipping cost, 

  • payment gateway fees, 

  • return shipping (where applicable). 

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10) Order Status & Tracking 

You can track your order via: 

  • your customer account, 

  • the courier tracking link, 

  • contacting customer support. 

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11) Customer Responsibilities 

You must ensure: 

  • correct address and active phone number, 

  • availability to receive the shipment, 

  • timely reporting within stated deadlines, 

  • providing clear evidence (photos/videos) where required. 

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12) Limits of Liability 

8COM Beauty is not responsible for: 

  • incorrect addresses provided by the customer, 

  • failure to receive delivery, 

  • delays caused by customs, force majeure, or courier disruption, 

  • returns shipped without authorization, 

  • late reports without evidence, 

  • misuse, negligence, or improper storage. 

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13) Force Majeure 

We are not liable for delays or service interruptions due to events beyond our control (natural disasters, political unrest, pandemics, border closures, carrier shutdowns). Services resume once conditions normalize. 

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14) Policy Updates 

We may update this policy from time to time. Updates will be published on our website and may be notified via email or website notice. Continued use means acceptance of the updated policy. 

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15) General Provisions 

This policy applies in compliance with the laws of the destination country. If any part conflicts with mandatory law, the mandatory law prevails without invalidating the rest. 

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15) Customer Support 

Email: support@8comstores.com